FAQs:

• Why do you have the Seed User Program?

At Lightstory, we strive to design our products from a consumer perspective with a commitment to constant improvement. The Seed User Program was created so we can more directly engage with users to learn how we can do better. Particularly for our newly released products, we offer a limited supply of free test samples in exchange for early feedback. This feedback helps us better gauge market response and get a head start on any areas that might need improvement.

Seed Users are individuals who not only appreciate free products, they are pioneers who enjoy testing, sharing helpful suggestions to our product, marketing, and customer service teams. They also enjoy sharing their experiences with other prospective buyers.

• What are the Program benefits?

Seed Users can apply for a free Lightstory product to review and keep up to 8 times every year (12 months from first product request). Selections will vary to reflect our product focus, but Seed Users may choose according to their own interest – there is no obligation to receive or review an undesired product.

Seed Users also receive regular exclusive discounts on Lightstory products and have the opportunity to get bonus gifts after helping us complete surveys.

• What are the Program responsibilities?

Seed Users are expected to test and provide detailed and unbiased feedback on the test sample within one week of receiving the product. If circumstances prevent a Seed User from providing timely feedback, they are expected to provide advanced notice. Delayed feedback may impact eligibility to apply for future Lightstory products.

Seed Users are expected to help us by completing surveys that help us improve our products and brand image.

• I’m a new Seed User. How do I get started?

Seed Users can then claim one of the available samples to test.

Every Seed User will have the chance to test our products. As a new Seed User, you can fill in and submit the application for test samples on our website:

1. Go to ilightstory.com.
2. Click “GET FREE SAMPLES” at the top of the page.
3. Click “APPLY NOW” to fill in and submit your application.

After receiving your application, we will send you a confirmation email from support@ilightstory.com within 5 working days. Please note that you may only review one product at a time.